Difficulty finding help stood out the most
I found the support and communication clearly lacking when I tried to resolve several issues with the calling tools. The knowledge base was hard to navigate, making it difficult to locate instructions or troubleshooting guides relevant to my problems. This meant I had to spend a lot of time guessing or searching elsewhere. When I eventually called the helpline, waiting times were long and the assistance provided felt superficial and generic, without real solutions. Even though the staff were polite, their inability to quickly guide me to what I needed left me frustrated. I was also unsettled by the lack of clear updates or communications about expected software changes. The sign-up and payment went smoothly but that in no way made up for how hard it was to find practical assistance. This one experience made me question whether this software was suitable for my needs, especially since ongoing support is critical for me. I’m hesitant to recommend it given how tough it was simply to get relevant help and specific answers.