Difficult to get support during my working hours
I found the telephonic support from WFHI slightly challenging to access during the hours I actually work. While the software and training modules are generally well-organized, the support availability seemed limited when I needed assistance most. I had to go through several attempts over different days to get a clear response to my queries regarding the dialer integration with their database feature. This caused delays in my workflow, which I had hoped the support would prevent. The sign-up and payment process itself was straightforward and did not present any issues. However, during the onboarding training, I encountered some technical hurdles that required immediate help, and the response time was longer than I expected. Automatic updates were implemented regularly, which I appreciated, but without timely support, it was sometimes difficult to understand and adapt to these changes efficiently. I think if the support hours were extended or if there was an alternate communication channel with faster response, it would greatly improve the overall experience. In conclusion, while the product itself is functional and promising, the effort it took to get support during my active hours was often frustrating, limiting my ability to utilize the software to its full potential during working times.