Difficult to find exact answers, support needs improvement
I tried contacting support several times as I needed help with the dialer and database features. Unfortunately, finding specific answers or guides was not easy. The telephonic support was available but deciphering whom to speak to or waiting for the right assistance took more time than I expected. The knowledge base seemed sparse for certain queries, especially when I encountered issues during setup. That said, once I finally connected, the person was somewhat helpful, but the overall experience felt inefficient. The communication could be streamlined better, maybe with clearer instructions or a more accessible FAQ section. For a service offering remote workflow software and training, I felt surprised at the difficulty in getting prompt and straightforward help. This made the onboarding process more frustrating. While I can't say support was completely useless, it definitely fell short of what I hoped. They need to focus on making it easier to find what you actually need without too much back and forth.