Different from before, with both pros and cons
Switching to WFHI’s software after using another platform gave me a mixed experience. On the positive side, the call dialer integrated well with their database feature, making workflow management smoother than what I was used to before. I also found the payment and invoicing process more straightforward and transparent, which saved some hassle. However, the onboarding was a bit more time-consuming than I expected, and the automatic updates occasionally interrupted my work schedule, which was frustrating. Compared to my previous tool, the telephonic support was more accessible and helpful, though sometimes the explanations weren’t as clear as I’d hoped. The sign-up process was fine but lacked some detail about the actual use of the calling tools, which I had to figure out by trial and error during training. All in all, the software delivered some improvements for remote workflows but also came with a learning curve and minor reliability issues. I’d say it’s a fair tradeoff if you’re willing to put in some extra effort to adapt and manage the occasional interruptions.