Different feel, less smooth than before
Comparing your sales and pre-purchase experience with other platforms I've tried, it felt somewhat less seamless. I appreciate the warm approach and the detail provided during the initial contact, which improved my comfort level. However, the process seemed drawn out with multiple steps that felt a bit redundant compared to more streamlined services I used in the past. The sign-up procedure, while clear, was slower and involved more paperwork than I expected, making the onboarding seem complicated. Also, explanations about the software capabilities and training offerings felt less direct and concise, which contributed to some confusion about what I was actually signing up for. The invoicing process was fine and transparent, and I didn't experience unresolved issues there. Telephonic support availability was a positive aspect but did not fully compensate for the slower sales process. Though I can see your service has its strengths, this initial feel led me to question how efficient the whole system would be in practice compared to what I was used to. It left me a little hesitant overall, as simplicity and speed in getting started are crucial for me.