didnt quite get how support handled a wrong sales call
So I was kinda hoping the pre-purchase questions would be clearer but when things went wrong I felt pretty lost. I got a call that wasn’t about something I selected, and the whole way it was dealt with was frustratingly slow and vague. I kept waiting for an explanation that made sense but no real answers came through. The sales process seemed like it didn’t handle errors well, and this made me question if the product was right for me. It’s casual but I thought support would at least quickly clear up mistakes, not leave me hanging without updates or proper calls back. Typing emails felt pointless since everything was going round in circles. Honestly, the moment it clicked that this wasn’t going to be smooth was after that call and the following day when no one called me back or gave a clear timeline. It’s not about a hard sell but more how they managed the error that left a bad impression. Might be different for others but I expected more from the pre-purchase side of things.