didnt expect it to mess with my working hours like this
Honestly I thought this software would be a smooth fit considering I mostly work odd hours and late nights but it was a big surprise to see how confusing the system was for tracking calls and database updates outside the usual 9 to 5. The training didnt mention anything about this time lag or how the dialer reacts to off hours setups. I found the automatic updates sometimes make the system slower, and signing up felt like a chore with too many unnecessary steps. Payment process was okay but the whole experience of using the software in my actual working routine was off. I expected some flexibility in hours in the onboarding but it felt rigid. Support didnt offer solutions for my timing problems either, mostly giving generic replies. Overall, I expected more adaptability from something like this especially when they claim it supports remote work practices. Really disappointed that what I thought was a good match just didnt turn out that way, completely wasted my time.