didnt expect it to be so hard to find help and clear info

didnt expect it to be so hard to find help and clear info

I was expecting support and communication to be easier to navigate but it wasn’t. Finding the exact info I needed meant lots of searching through guides and emails, and even then, the labels and wording weren’t always clear. Trying to get answers on the phone felt like a roundabout because the help staff would sometimes use terms and steps that didnt match what I saw on my dashboard. It was hard to figure out where exactly to go for certain questions, especially about database access and the updates. I thought automatic updates would fix things but sometimes they just added confusion. Overall, I was quite surprised by how much digging was needed for what I assumed would be straightforward answers.