Didn’t understand things clearly, frustrating process
I honestly found the training and onboarding process quite frustrating. While some parts were explained decently enough, overall the guidance just wasn’t clear. Instructions seemed to jump around and I often wasn’t sure what the next step should be. The calling tools and dialer felt complicated since the explanations didn’t match what I was seeing on screen. At times it felt like information was missing or assumptions were made that I already knew certain things. I did appreciate that support was available over the phone, but even then waiting for answers added to the confusion. The onboarding flow felt disorganized and rushed in places, which made it hard to keep up. Automatic updates happened silently, which was good, but I never really felt confident using the software at the end of training. The payment and invoicing process was straightforward, but that didn’t make up for the unclear onboarding. Basically, I would tell a friend that the experience was more confusing than helpful and I struggled with understanding key parts properly.