Didn’t really gain much confidence in support
By the end of my interaction with the WFHI telephonic support, I must say I didn’t feel much more confident than when I started. Initially, I assumed that calling the support line would clear most of my doubts quickly, but that wasn’t quite the case. The person on the line seemed a bit scripted and slow to grasp the specifics of my issue, which led to several back-and-forths without a clear solution. What I did appreciate was that the updates to the software felt seamless and didn’t interrupt my workflow during the process, which was a relief. Still, when it came down to practical troubleshooting, the help felt limited. I was mainly trying to get clear guidance on using the dialer and database features without delays, but that remained unclear even after multiple calls. So overall, I was left a bit unsure, which I hadn’t expected when signing up for this service.