Didn’t quite click with their sales flow
At first, I thought the sales process would be straightforward, but it quickly became confusing. The initial sign-up was simple enough, but then the next steps felt out of order. I received information on payment options before fully understanding the features of the software. It was only later that I got detailed insights about the database and calling tools, which I think should have been explained earlier. Also, the training options came after invoicing, which threw me off since I wanted to gauge the training support before committing financially. The flow didn’t build logically from one stage to the next but jumped around in ways that made me second-guess. On the positive side, the telephonic support during this phase was responsive, and answering my questions helped clarify some of the earlier confusion. Still, I was left wishing everything was laid out step-by-step in a more intuitive order. It took a few attempts to feel like I fully understood what I was actually signing up for, which isn’t ideal when you want a clean onboarding experience.