didn’t quite click till way too late
Hey, so I was trying to get some help with the WFHI product and honestly it didn’t come through like I hoped. A lot of times I found myself having to figure out stuff by myself since the telephonic support wasn’t always on point or clear about next steps. It felt like when I was stuck, I had to keep calling back before someone could give me a definite answer. The training was fine but didn’t cover the parts I got confused about later, so I was left guessing. Only when I combed through the FAQ and user guides myself did some things finally start making sense, which was frustrating because that should’ve been part of the package in the first place. The support team did try to help sometimes but that didn’t always translate into actual solutions without me doing extra legwork. So the moment it clicked was actually when I gave up expecting smooth support and just went alone. It’s a bit of a letdown when you invest in this kind of software and training and then end up working out so much alone.