Didn’t match up to what I used before
I tried setting up the WFHI software hoping it would be better than my previous system. The sign-up process was okay; it was straightforward enough to get me started. However, once I began using the calling tools and dialer, I ran into several issues. Unlike the older software I used, this one sometimes had lag and occasional glitches that made calling inefficient. The database feature looked promising, but it felt limited compared to what I was used to before. The automatic updates were frequent, which is good, but they sometimes changed settings without notifying me, causing confusion at times. Onboarding and training materials were available, though I found some of the terminology unclear. Telephonic support was responsive sometimes, but other times I faced waits or had to repeat my issue. In comparison, my earlier service had more consistent support lines. Payment and invoicing were handled clearly, with no surprises there. Overall, while there were parts of the experience that were functional, the software didn’t consistently meet the expectations set by my previous tools, making it harder to rely on it fully during the workweek.