Didn't handle the glitch well, missing transparency
The sales process was mostly straightforward until a glitch occurred during my initial sign-up. When the payment page froze, I couldn’t proceed and had to start over. Although I contacted support, the information was sparse and the issue took longer than expected to resolve. I was missing clear communication about what was happening behind the scenes; it felt like there was a gap in managing these errors. The invoicing seemed to appear only after multiple attempts, which was inconvenient. What struck me most was the lack of proactive updates during the problem. The training and onboarding that followed were fine once I was inside the system, but that early hiccup left a mark. Calling tools and the dialer worked well enough afterward, and automatic updates didn’t cause any issues. However, the initial purchase journey needs more transparency and a quicker fix pathway. It was frustrating when everything should be seamless at that stage, and unfortunately, that missing piece affected my overall confidence in the process.