Didn’t get the explanations, ended up stuck
I completed the onboarding training provided by WFHI expecting to gain clarity on how to use their remote workflow software effectively. However, the training was not clearly explained. Many instructions were vague and lacked practical examples, making it difficult to understand how to integrate the calling tools and database features into my workflow. The onboarding flow seemed rushed with some steps skipped or glossed over, which left me confused about how to proceed independently. I found myself repeatedly unsure about the automation settings and how automatic updates affected my access. Telephonic support was reachable but offered generic answers without tailored guidance. Due to these factors, I remain stuck, unable to use the platform confidently despite my efforts. The sign-up and payment process was fine but did not compensate for the lack of clear training. In the end, the explanations provided did not meet my needs, and I was unable to achieve the intended outcome from the onboarding.