Didn’t get help sorted for next time
My experience with WFHI’s telephonic support ended without any guarantee that I’d manage better next time. While the staff were polite, the assistance often felt slow and, frankly, at times inadequate for issues that popped up during calling and database use. The priority help, which I had hoped would speed things along, didn’t make much difference for me. Automatic updates sometimes changed settings unexpectedly, adding to my difficulty rather than helping. I can’t say that the invoicing and payment system itself was a failure, as it did process charges without big errors. However, given the patchy support experience, I’m not confident I’d seek it again or rely heavily on the help they offer should future problems arise. Overall, the outcome was that I had to figure things out mostly solo, even if some parts technically got done.