Didn't Gain Confidence, Unfortunately
I started with the training and onboarding hoping to get a smooth experience. The initial steps seemed straightforward, but as I progressed, the instructions didn’t clarify key points I needed. By the halfway mark, I felt increasingly lost and unsure whether I was setting up the software right. Even the support during onboarding felt distant, making it hard to ask for help when I got stuck. The calling tools and dialer features weren't explained enough to build comfort, so I hesitated to use them effectively. Trying to navigate the database was frustrating without clearer guidance on workflow integration, which is crucial for my remote setup. Automatic updates sometimes changed layouts without warning, which added confusion rather than helping me learn. The sign-up and payment process itself was okay, but it didn’t offset how unsure I felt at the end of training. Overall, I finished the onboarding phase with very low confidence, doubting I understood how to use the features properly. It just didn't work well for me at all, and I’m left frustrated that the effort didn’t translate into clarity or readiness.