Didn’t fully click, but support eventually responded
When I initially ran into trouble with the calling tool, I wasn’t sure how to proceed. The delay before I got through to support was longer than I had hoped, leaving me to figure out some things on my own which increased my uncertainty. Eventually, the support representative was able to identify what wasn’t working and offer some advice to resolve the issue. It wasn’t an immediate fix, but the moment it finally clicked felt somewhat relieving, even if the whole experience could have been smoother. Beyond that, the training felt fairly routine and didn’t particularly stand out as memorable, so I can’t say it helped me feel very confident. The automatic updates didn’t interfere with my use, which was a small positive in an otherwise mixed interaction. The sign-up and invoicing went without fuss, so at least that was pain-free. In summary, the support was okay but not outstanding, and it took some time before I felt comfortable with the tools because of the early difficulties and the pace of assistance.