Didn’t fit my working hours at all, missed essentials
I found the billing and payment process quite frustrating because it never really matched my actual working hours. The software and training were okay, but the invoicing seemed rigid. I mean, I was expected to pay for blocks of time that I rarely fully used, and there was no clear way to adjust or negotiate this. It felt like the system assumed I’d operate on a fixed schedule rather than variable ones like mine. On top of that, the sign-up and payment steps were not as transparent as they should’ve been — I was often unsure about billing cycles and how my usage would reflect on the invoice. The lack of flexibility meant I kept wondering if I was overpaying for times I simply wasn’t active on the software or calling tools. Support was reachable but didn’t have much to offer around customizing payments or hours. Automatic updates didn’t affect billing directly, but since the software is meant to support remote workflow management, the mismatch here was disappointing and somewhat a dealbreaker for me. Overall, I’d say the billing side is what needs the most work for people who don’t operate on standard or fixed hours.