Didn't fit my work hours at all
I had high hopes when I signed up and went through the onboarding process, but honestly, the support and communication about how the software fits actual working hours was confusing and frustrating. It felt like they expected me to be available more than I actually can, and every time I called for telephonic support to clarify this, the responses were vague or delayed. I was trying to set up my database and dialer tools to match my weekly schedule, but the software kept pushing updates that didn't seem tailored to my timing. The automatic updates would change some features without warning, making it hard to keep a consistent workflow. I ended up spending more time trying to work around these issues and waiting on support than actually using the software effectively. The invoicing was straightforward enough, but that didn’t help with the core problem. Overall, I'm left feeling that it just didn't work for my specific hours, and now I’m unsure whether to continue or seek alternatives since the communication lines felt weak and not very helpful.