Didn’t find onboarding smooth enough to try again
The training and onboarding process seemed like it should guide you step-by-step, but in practice it wasn’t entirely logical. Initially, I was introduced to the calling tools and dialer before we covered how to properly use the database feature, which felt backwards to me since I need to organize contacts effectively before making calls. The order of the training modules seemed to jump around, creating some confusion rather than a natural learning curve. I also noticed that some terminology in the instructions wasn't clarified until much later, making the early steps harder to follow. One aspect I did appreciate was the automatic update notifications, which helped keep the software current without manual effort. However, this positive wasn’t enough to balance the frustration with the overall sequence. When I reached the invoicing and payment explanation, it was clearer and more systematic, showing that parts of the training were structured well. Nevertheless, the initial chaos in navigation and steps made me hesitant to continue. I’m unlikely to redo the onboarding in this order, at least without some improvements or clearer guidance laid out beforehand.