Didn’t feel like getting started anytime soon
Honestly, my experience with the billing and payments for WFHI was quite disappointing. Right from the sign-up, it felt like the process was unnecessarily slow and confusing. I waited longer than I expected just to get my first invoice, and when it finally arrived, the payment methods listed were limited and not very clear. I wasn’t sure when the payment should be made or if there were late fees, and the next steps weren’t well explained either. The telephonic support seemed hard to reach sometimes, and when I did manage to get through, the answers weren’t very reassuring or detailed. I also found the onboarding and training pretty overwhelming without clear timelines or easy-to-follow instructions. Overall, it felt like I was stuck in a loop of waiting and figuring things out on my own without much guidance. I’m not sure if I’ll continue using the software because starting to work with it was just too cumbersome and made me frustrated. If the billing and payment steps could be simplified and sped up, that would definitely help new users feel less stuck. As it stands, I just didn’t feel like getting going with the system anytime soon.