Didn’t expect to need help this much next time
I signed up and went through the onboarding, expecting that after one round of training, I would be pretty much set. I thought the labels and instructions would be clear enough to let me manage the software independently next time without much trouble. But, honestly, I found myself still needing to reach out for help more often than I anticipated. The training was okay, but I guess I was surprised at how frequently I had questions about the dialer features and how the database setups worked together. Sometimes the automatic updates would reset some of my settings, and I wasn’t prepared for that, so I had to call support again to figure it out. It all worked fine eventually, but I never expected to be back on the phone asking for assistance that often just to keep things going smoothly. I’m not sure if it’s because I’m new to this software style or if the training just could’ve been more thorough. I guess next time I use this, I’ll have to block off some time to get help again, which wasn’t quite what I expected going in. I suppose it’s just a matter of getting used to the workflow and the way things are labeled and explained, but I did find myself wishing for more independence after the initial training. So yes, the software is okay, but I’m not confident that I won’t need support again as I continue to use it.