Didn’t expect the waiting to be that long

Didn’t expect the waiting to be that long

I wasn’t really expecting to spend quite as much time on hold or repeating my issue when I contacted telephonic support. I thought that maybe streamlined software updates would mean less time spent in conversations with support, but actually I found myself explaining the same thing multiple times during a single call session. The waiting times weren’t excessive but enough to catch my attention. It did feel like the communication process could be improved, even though the support staff were generally helpful once they understood the problem. The sign-up and invoicing process was clear and didn’t need repetition, which surprised me given the waiting on support calls.