didn't expect the support to be so spotty
So I was really surprised how the support and communication actually went once I had started using the software daily. At first, I thought the onboarding was smooth enough, but over the next week I found that when issues popped up around the dialer and database features, getting clear answers took way too long. The daily telephonic support often felt like talking to robots who read from scripts and didn’t truly understand my problems. Sometimes the automatic updates caused unexpected glitches, which I had to figure out on my own because support was slow and often not helpful. On a positive note, the invoicing and payment process was straightforward enough, which I appreciated. Overall, the surprises came from the patchy communication and feeling left to troubleshoot most things solo on days when the calling tools didn’t behave as expected. It was disappointing since the setup looked promising but the ongoing help was underwhelming and frustrating to rely on.