Didn’t expect the steps to feel so out of sync
When I started using the WFHI setup, I hoped the steps would be more logically aligned, but I found myself pausing unexpectedly between different phases. The software itself was functional, particularly the calling tools, which worked fine, though I wasn’t immediately comfortable with the way the dialer integrated with the database. I appreciate that some parts update automatically, ensuring I always have the latest version, but I felt that the onboarding steps could have been arranged more intuitively to avoid jumping back and forth. That said, the invoicing and payment flow was quite straightforward, and it went off without much hassle. Speaking to support on the phone, I found they were polite and generally helpful, though their explanations didn’t always clear up my confusion about the process order. I suppose I’m a bit torn because while some features clicked easily, the underlying sequence of activities didn’t seem as sensible as I expected going in.