Didn’t expect the setup to take that long
Signing up with WFHI was pretty straightforward, but I didn’t realize that getting everything fully set up and operational would take quite a while. From initial account creation to completing all onboarding steps and understanding the training materials, it was a slower process than I had anticipated. The software itself worked fine for the calling tools and database, but getting them to sync with my workflow took patience. Automatic updates were in the background, so I wasn’t too bothered by those, but I was surprised the dialer didn’t get configured automatically as quickly as I thought it would. Payment and invoicing were predictable and clear, so at least that part went smoothly. When I wanted to call support for some clarity on a few points, response times were okay but not immediate. Overall, the time it took from signing up to fully being comfortable using the tools was longer than expected, which caught me off guard. I would have appreciated more proactive communication during the wait to reduce uncertainty. The software and service worked, but the onboarding speed was slower than I thought it would be, and that was the biggest surprise for me.