didn't expect the onboarding curve to be so steep
I was pretty surprised by how chaotically the onboarding flow went for me. Honestly, I thought signing up would be smoother but the steps felt confusing and sometimes the dashboard info didn’t match what the onboarding instructions said. Calling tools and the dialer seemed okay, but I lost time trying to figure out how to integrate the database feature properly with my workflow. Automatic updates were fine, didn’t interfere much. The sign-up and invoicing process was one part where I thought they did get it right, simple enough to follow without much headache. Telephonic support felt a bit patchy though, sometimes helpful but other times I was on hold too long and got little clarity. Considering all this, if I get another product from them, I guess I’d still need some help next time. Maybe it’s my lack of tech savviness, but a smoother start would really help here.