didn't expect the labels to be so clear
Switching to the WFHI software from what we had used before was surprisingly smooth. I thought the onboarding might take longer since the previous system was pretty clunky, but the step-by-step setup helped a lot. The calling tools, especially the dialer, integrate well with the database, which is a big plus compared to what I was used to. One thing caught me off guard though: the automatic updates sometimes changed the interface slightly, which required a moment to adjust. Overall, though, I found the sign-up and payment process straightforward, and the telephonic support was available when I had questions during the first few days. It's definitely a step up, but I wish the update notes were clearer so I’d know what exactly was changing. Still, the software fits nicely into our workflow and we've adapted quickly, even if sometimes the labels on a few buttons didn't align perfectly with what I'd expect. I'd recommend it mainly because the training was thorough enough to make this transition pretty comfortable.