Didn’t expect support to feel so distant
I was quite hopeful before contacting support because the billing and onboarding explanations seemed clear on the website. However, when I actually reached out for help, the experience felt quite different than what I expected. Rather than the friendly and prompt assistance I anticipated, the support felt remote and at times a bit robotic—almost as if they were reading from a script instead of understanding my situation. There were delays in response time that surprised me because it seemed like something simpler to resolve over the phone or live chat. I was initially enthusiastic about getting quick clarity but instead found myself repeating the same questions and not feeling truly assisted in the way I hoped. While the official documents were helpful to some extent, I was surprised that the human support interaction did not meet my prior expectations and left me a bit frustrated overall.