didn’t expect support to be so on the fence
Okay so when I signed up the training materials themselves were pretty clear for the most part but I guess what surprised me was how on and off the responsiveness of the team was. Some times when I called telephonic support they were super quick to answer and helpful with my questions, giving me practical pointers about the calling tool and the dialer. But other times I had to wait longer than I thought, and the answers were kinda vague or didn’t quite solve my issue completely. The onboarding flow was smooth enough that I could figure out some things by myself, but it felt like a mixed bag whether I’d get backup from the support people. The database features and automatic updates made life a bit easier so that part of the training wasn’t too stressful. However, the payment process and invoicing was something they seemed prepared to explain well when I asked, so that was a plus. In the end, I felt I had to manage at least half the learning alone, and you kinda hope for a bit more consistent hand-holding during the early days but maybe that’s just me.