Didn’t expect some parts to be tougher, might need support again
When I first checked out the software before purchasing, I thought signing up and setting everything up would be pretty straightforward. Some parts were indeed easy, like filling in my details and getting the invoice, which came quickly and clearly. But when I moved to the onboarding and started using the calling tools and dialer, I was surprised that it needed more help than I initially thought. I wasn’t expecting the dashboard and database features to take so much getting used to. I found myself reaching back to support several times to get clarifications on things like integrating the database with the dialer or understanding the way automatic updates reflected on my workspace. That wasn’t something I planned for, and it makes me think I might need to rely on support again next time or during upgrades. The payment process itself went smoothly but wasn’t particularly exciting; just the usual steps but nothing too confusing. The training sessions helped me progress, though I wish the onboarding had a more user-friendly walkthrough because some sections felt a little overwhelming. So, while it’s a decent service with good foundations, the surprises around needing ongoing help make me cautious. If I go for this product again—or expand my subscription—I will definitely keep the support lines handy because those moments of doubt could pop up again.