didn’t expect no long waits honestly
I wasn’t sure how smooth the support calls would be but honestly I liked how quick every interaction went. There was barely any waiting or repetitions while I was sorting out some questions about setting up the database feature and the dialer itself. Usually in these cases, you have to explain your problem multiple times but here it felt like the person on the other end was well prepared and knew what to do quickly. Even in follow-up calls, the continuity was good, didn’t have to repeat my details a lot. This really surprised me since I expected the usual long queues or some back and forth with support emails instead of call. So overall, from that point of view, the communication felt simple and clear, which made using the software easier day to day. I'll definitely keep using their service and call support when required.