didn’t expect it to clash with my working hours
I wasn’t prepared for how their scheduling felt off for me. The hours they operate and the pre-purchase chat made it seem like everything would line up better with my own timing but it really didn’t. Many times the training sessions or onboarding parts were set at a time when I was finishing up other work. I could handle some flexibility, but the lack of clear info before signing up made it harder than expected. Also, the sign-up process seemed fine but then I found the software updates coming through at odd times, disturbing my setup. I don’t mind the support team being polite but connecting with them when I needed help at times out of regular hours was tricky. The dialer and database features were okay but didn’t really help adjust or make up for the timing problems. Overall, I was surprised at how the fit with actual work hours was overlooked. It felt like I had to make extra adjustments on my own to manage the schedule rather than rely on pre-purchase info or onboarding communications. Not exactly what I had hoped for when I first checked it out.