didn't expect it to be this confusing, would need help again
Honestly, I thought the training would be straightforward and clear but it wasn’t. The onboarding took longer than I expected, with some parts explained well and others left vague. The dialer didn’t always work like I imagined and had glitches throughout the week which slowed my calls. The database feature seemed useful but setting it up required more trial and error than I wanted. Automatic updates occasionally disrupted configurations and I wasn’t fully sure about the changes made. Support tried to help over the phone but some explanations didn’t stick easily, so I feel like I’d probably need their help again next time I use this software. Signing up and paying was not a trouble but didn’t compensate for the rest. Overall it surprised me how much support I’d need to get through even basic stuff and how much time it took just to feel somewhat comfortable with the system. I didn’t expect this learning curve and the frequent need for extra help will probably make me think twice before using it again without some clearer training or smoother onboarding steps. It wasn’t a total loss, just not what I anticipated at all.