Didn’t expect hours mismatch, quite frustrating honestly
I have explained this issue before but it still surprised me how the WFHI system didn’t quite match up with the actual hours I end up working each day. The sign-up and setup were easy enough, and I liked how the training went smoothly at first. But once I started using the calling tools and logging work in the database, it became clear that the way time is tracked and invoiced didn’t fit my schedule well. The invoicing was automatic but didn’t accommodate variations in my hours, which was disappointing since I prefer more granular control. Support was available but didn’t offer a solution that felt flexible or tailored to these timing mismatches. The software updates continued automatically, which was fine but didn’t address this core issue with hours tracking. I was expecting a system that could adapt better to the real workday, but unfortunately, that was not the case. It’s something I had hoped would be fixed or explained better upfront but wasn’t. This gap caused me some frustration and made using the software less effective than I’d hoped.