Didn’t expect confusion before buying
I was a bit surprised that things weren’t explained clearly before I purchased the WFHI software package. Sales discussions felt somewhat vague about exactly what the software could do in terms of managing remote workflows, and the descriptions of the dialer and database features seemed to gloss over details that later caused me trouble during onboarding. While the sign-up and billing part was okay, the pre-purchase explanations didn’t prepare me for the complexities in training and using the calling tools smoothly. However, I did appreciate the friendly tone from the sales team, which made it easier to ask questions even if the answers weren’t always straightforward. Overall, I think they could improve clarity up front, so new users have fewer surprises when they start actually working with the software.