2 out of 52 of 5Verified purchaseSales and pre-purchase
Didn’t click when comparing with old tools
At first I thought the WFHI platform might be similar to what I was used to, but the experience quickly showed otherwise. The sign-up process was longer and involved more steps than previous software I used, which was immediately a hurdle for me. When I tried the calling tools and the dialer, I missed the simplicity of my old system. The database felt less flexible and I found myself waiting during updates more than before. Telephonic support was okay but didn’t fully resolve my confusion compared to earlier services I've had. Though the software worked, it took me a while to feel comfortable and I still prefer my old workflow more.