Didn't click right away due to some delays and repeats
My experience with their support was mixed; the moment when everything clicked didn’t really ever arrive smoothly. I got transferred multiple times and had to repeat my problem, which was frustrating. On the bright side, once I finally connected to the right person, the answers were clear enough. But waiting on hold and repeating details took more time than expected, causing impatience. The dialer software itself was fine, yet the real hiccup was the response time of support agents. They did seem earnest and tried to help, but the delays and back-and-forth diminished confidence. At one point I thought the automated updates might complicate things further, but luckily they didn’t affect support much. So while it didn’t fail completely, the support interaction could have been much smoother and less repetitive.