Didn’t click at all compared to what I was using before
I found the entire sales and pre-purchase experience completely different from what I was used to, and in a bad way. Previously, the process was hands-on with clear guidance and immediate answers to my questions. Here, it felt like I was left to figure out most things on my own with very little assistance. The onboarding information lacked enough specifics for me, so the moment it was supposed to click for me and it didn’t happened early during initial use. The training materials were generic and didn’t match my expectations or the level of detail I needed. The sign-up and payment procedures were somewhat slow and not well-explained, making the start more frustrating than it should have been. Unlike my past experiences, this one did not feel as smooth or supportive. While the software itself had potential features, the lack of clear and proactive sales assistance meant I didn’t get that ‘aha’ moment where everything just made sense. Overall, the new experience didn’t compare well and left me disappointed by the time I finished trying to get started.