Did okay when things went wrong but had its quirks
During my usage, there were instances where calls dropped unexpectedly and syncing didn’t update right away, and in those moments the support and communication did the job, though not perfectly. The telephonic support answered when I called and provided instructions that helped me get back on track, which was clearly important. What stood out was that even if the workflow was interrupted, the automatic updates and database features recovered well after I applied the fixes suggested. However, the communication could have been more proactive; I preferred not having to discover problems myself before involving support. The invoicing and payment system worked fine throughout with no hiccups. In sum, when issues occurred, the system did manage them decently but I wished the whole process to handle faults was a bit smoother and less dependant on me spotting problems first.