did not really understand their pre-sales explanation

did not really understand their pre-sales explanation

It was only after trying to use the software that things started to make sense for me, which was quite frustrating. During the pre-sales discussions, the explanations were not laid out clearly enough to prepare me properly for the onboarding and payment steps. I found myself confused about what exactly the invoicing process would entail, and the database features were not described in a straightforward way. This caused delays because I had to call support multiple times just to get basic clarifications. The lack of clear initial information made me doubt if this product suited my workflow before I even began. Overall, I’m disappointed the clarity wasn’t better upfront, which would have saved time and avoided uncertainty.