Did not meet the expectations I had, unfortunately
I engaged with the software and onboarding services expecting a straightforward process aligned with the sales materials. Initially, the sign-up and invoicing were reasonably clear, yet the software’s calling tools and dialer did not function as seamlessly as described. There was notably more manual intervention required than I had anticipated. The database feature, which seemed promising during the pre-purchase phase, did not integrate well with my existing workflows and fell short of the automation claims. On the positive side, I must admit that the automatic updates happened regularly and without error, so that part worked fine consistently. However, telephonic support was somewhat inconsistent; sometimes responses were helpful, but other times I faced delays, which was frustrating. Overall, the entire onboarding flow left me feeling quite dissatisfied because what I received diverged significantly from expectations set during the sales process, making the entire experience disappointing despite the one aspect that functioned smoothly.