When I first signed up, I thought the software would be ready for immediate use without much setup.

When I first signed up, I thought the software would be ready for immediate use without much setup.

When I first signed up, I thought the software would be ready for immediate use without much setup. However, I encountered issues with access to several key features like the dialing tool and database integration. The training materials did not clarify these limitations beforehand. As a result, the actual user experience did not match what was promised during sign up. Support was reachable but slow, and I found myself unable to fully utilize the platform the way I had planned. This meant the product overall did not work well for my needs.