I found the sign-up and payment process to be fairly straightforward, which was the only positive as

I found the sign-up and payment process to be fairly straightforward, which was the only positive as

I found the sign-up and payment process to be fairly straightforward, which was the only positive aspect of my experience. However, the sales and pre-purchase communication did not match what was initially promised. The onboarding information was vague and left me confused about the actual features I would receive. I expected more clarity about the software’s capabilities and how it integrates with existing workflows, but the details were lacking, making it difficult to make an informed decision. Additionally, the billing explanations during purchase did not explain the recurring nature clearly, adding to my uncertainty. I felt that I had to figure out most of the information myself without sufficient guidance upfront. In summary, while the process of signing up and paying was smooth enough, my overall expectations regarding the service and support before purchase were not properly met, leaving me somewhat dissatisfied.