Did not match what I hoped for at all
I have to say the whole sales and pre-purchase experience really let me down. Before signing up, I expected clearer explanations of what I would get, especially around how the sign-up and payment process works. The sales materials seemed promising but didn’t match the actual setup details I got later on, and that was frustrating. The invoicing was complicated and felt less transparent than I was expecting, and I wasn’t prepared for the delays in telephonic support to help me figure everything out. It felt like the smooth flow promised wasn't there at all, making me feel stuck in details I shouldn't have had to deal with early on. I was really hoping for at least a clear onboarding or a simple way to trial the software and training without instant commitment, but that wasn't available to me. After going through the process I feel very wary of the whole thing and probably won’t continue. I’m tired of explaining these issues to support and hoping they improve this for future customers who definitely deserve better upfront honesty.