Did not match my expectations, so I gave up
I was hoping the WFHI software and training would make remote workflow setup straightforward and clearly laid out. However, from the start, the sales and pre-purchase information did not reflect what I actually experienced. The sign-up process felt longer and more confusing than I had anticipated. When I tried to use the calling tools and database feature, the explanations were insufficient, and I ended up feeling lost rather than supported. The automatic updates happened but didn’t help clarify usage, and the telephonic support often seemed rushed or gave me instructions I couldn’t follow easily. Payment and invoicing were okay, but that part didn’t offset the overall impression. I had expected clearer onboarding and a more user-friendly experience based on the description before buying. Because of these issues, I decided this service wasn’t for me and stopped using it. It simply didn’t deliver on what I thought it would, and that was disappointing given the investment I made.