I signed up for WFHI’s software and expected the billing process to be straightforward and clear, bu

I signed up for WFHI’s software and expected the billing process to be straightforward and clear, bu

I signed up for WFHI’s software and expected the billing process to be straightforward and clear, but it was not. The invoice I received did not match the details I believed were explained beforehand. The payment schedule seemed different than what was initially communicated during sign-up. I did not receive any clear updates addressing these discrepancies until I called support, which took longer than I had hoped. Also, the automatic updates mentioned did not reflect on my account as expected by the time I checked, leaving me unsure if I was up to date. I found the telephonic support somewhat slow, as I had to wait to get answers that did not fully resolve my queries. The sign-up process was simple enough, but once payment started, the experience became frustrating and confusing. Overall, the billing and payment side of things did not meet what I had expected from the beginning and caused more hassle than convenience. I am very disappointed that my experience turned out this way, contrary to what I anticipated.