Did not improve my onboarding experience
My experience with WFHI training and onboarding was disappointing compared to what I have previously used. The sessions felt too generic and didn’t address some crucial aspects of running remote workflows that other platforms covered better. The software setup guidance was minimal, and I found myself needing more hands-on support to navigate the dialer and database features. Although the automatic updates worked fine, they didn’t compensate for the overall lack of depth in onboarding content. I had hoped for a more personalized training experience but was ultimately left doing much of the configuration on my own. The invoicing and payment process was smooth, at least, which was a small positive. However, this did little to improve my initial impression, which is that the training offered here did not sufficiently match what I expected or needed from such a platform.