Did not get timely answers from the team
I waited for responses several times after raising questions about the software and training process, but the replies were either delayed or too generic to be helpful. This lack of responsiveness left me uncertain about whether I was proceeding correctly with the onboarding steps. I had hoped telephonic support would compensate, but even calls sometimes went unanswered or took a long queue to clear. The sign-up and payment experience were smooth, which was perhaps the only positive aspect of my trial. Otherwise, I felt stuck and unsupported, which negatively impacted my experience with the database integration and the calling tools. This made me question whether continuing with the product was worthwhile. I expected a more prompt and clear communication flow to assist in setting up and getting familiar with the software, but that did not materialize for me.